Shipping

Shipping & Fulfilment

As a global brand, our orders are fulfilled from our warehouses in India and Germany, depending on product availability and stock levels at the time of purchase.

Dispatch Timelines & Shipping Partners

• Orders dispatched from India: Orders are processed and dispatched within 7 business days. Shipments are sent via DHL, UPS or FedEx, depending on the destination and shipping requirements.

• Orders dispatched from Germany: Orders are processed and dispatched within 3 business days. Shipments are sent via DHL.

Please Note: Dispatch vs. Delivery

The above timelines refer to order processing and dispatch, not the total delivery time. Actual transit and delivery times begin once your order has been handed over to the shipping carrier and may vary depending on the destination, customs clearance and local courier operations.

Dispatch Location Enquiries

If you would like to know where a particular product will be shipped from before placing your order, please feel free to contact us via email. Our team will be happy to assist you with this information.

Multiple Shipments

In rare instances, items within a single order may be dispatched separately from India and Germany, depending on stock availability and warehouse locations. This means that your order may arrive in two separate shipments, each with its own tracking details.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation along with tracking details, allowing you to follow your shipment.

We strive to ensure a smooth, reliable and seamless delivery experience for all our customers.

 

Shipping Charges

We offer free worldwide shipping on orders over 300€ .

Delivery within Germany:

We charge 8,00€ for orders to Germany. All our products are sent in a parcel with a tracking number.

Delivery within Europe:

We charge 17,00€ for orders within Europe.

Delivery to all other countries:

We charge 25,00€ for orders worldwide. 

Delivery to the United States:

We ship to the US. Due to changing tariff policies please send us an email for an update on the procedure on tariffs. Thanks! 

Delivery Times

We send out orders every Monday and Thursday. If a product is in stock, it will be dispatched within 72 hours. Delivery times within Germany are 3-5 business days, within Europe and other countries please count 7-14 days depending on the country of destination.

Failed Delivery

Delivery partners will attempt delivery up to three times. If delivery is unsuccessful due to recipient unavailability or refusal, the shipment will be returned to KAL. Orders returned under such circumstances are not eligible for refunds, re-shipment, or credit notes.

 

Payment methods

For orders within Germany you have the following payment options - all offered via Paypal.

-  SEPA Direct Debit Scheme

-  Credit Card

For international orders you have the following options via Paypal.

-  Creditcard

-  PayPal

If you have any questions or queries concerning our shipment or payment methods please contact us.