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Return Policy


Returns
If you are unhappy with your product and you would like to return it you can do so within 14 days after purchase. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Before you return your item please send us a quick email to notify us. There are certain situations where only partial refunds are granted: Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
If the product is in the same condition then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at catherine@wearekal.com.

Exchanges:
If your product doesn't fit you or the size is not correct, we will happily exchange it for the right size after receiving the original product returned by you. Please
 send us an email at info@wearekal.com and send your item to:

we are KAL 
Catherine Allié
Brandvorwerkstrasse 78
04275 Leipzig
Germany

If you receive an item which is defective or damaged, please send it back to the same address above and we will send you a new product and refund the shipping cost.

Custom Made:

If the item was custom made for you when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping
To return your product, you should mail your product to:
we are KAL
Catherine Allié
Brandvorwerkstrasse 78
04275 Leipzig
Germany


For the return shipping cost we will provide you with a store credit of the amount you spent on sending it back to us.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please use a trackable shipping service or purchasing shipping insurance. Otherwise we don’t guarantee that we will receive your returned item.